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Plans and Pricing

Support plans for teams of all sizes

Essential

$60
  • Daily Cloud Backups
  • WordPress Core Updates
  • WordPress Plugin Updates
  • Theme Updates
  • Uptime Monitoring
  • Security Monitoring

Premium

$100
  • Daily Cloud Backups
  • WordPress Core Updates
  • WordPress Plugin Updates
  • Theme Updates
  • Uptime Monitoring
  • Security Monitoring
  • Managed Hosting
  • Monthly Support

Professional

$140
  • Hourly Cloud Backups
  • WordPress Core Updates
  • WordPress Plugin Updates
  • Theme Updates
  • Uptime Monitoring
  • Security Monitoring
  • Managed Hosting
  • Monthly Support
  • Access to Premium Tools
  • Staging Site

Essential

$648
  • Daily Cloud Backups
  • WordPress Core Updates
  • WordPress Plugin Updates
  • Theme Updates
  • Uptime Monitoring
  • Security Monitoring

Premium

$1080
  • Daily Cloud Backups
  • WordPress Core Updates
  • WordPress Plugin Updates
  • Theme Updates
  • Uptime Monitoring
  • Security Monitoring
  • Managed Hosting
  • Monthly Support

Professional

$1512
  • Hourly Cloud Backups
  • WordPress Core Updates
  • WordPress Plugin Updates
  • Theme Updates
  • Uptime Monitoring
  • Security Monitoring
  • Managed Hosting
  • Monthly Support
  • Access to Premium Tools
  • Staging Site

Features

Essential
Premium
Professional
Cloud Backups

Backups are the ultimate insurance for your website. At any given point in time we maintain a minimum of the last 30 days versions of your website.

Wordpress Core Updates

The team at WordPress are constantly rolling out updates to the WordPress platform. We ensure you keep up with them.

Wordpress Plugin Updates

Whether you have plugins from WordPress.org or another premium provider, we manage all ongoing updates for you.

Theme Updates

Theme updates keep your theme bug free and improve its features. A bad update can also go downhill quickly. We test updates and roll them out for you.

Uptime Monitoring

We are always watching your site for downtime and acting as soon as we detect an issue.

Security Monitoring

Websites get bombarded with malicious requests all the time, we secure your site and monitor for compromised files daily.

Monthly Support

You'll never need to Google the solution to another problem ever again. Lean on us to help solve problems and advise you on the best way to grow your site.

Managed Hosting

The basis of a good website is a performant web server to power it. All our hosting servers provide premium caching with no pageview or storage limits.

Access to Premium Tools

As WordPress Specialists we maintain access to a premium selection of tools to help your website with its speed, SEO and every day use.

Staging Site

Ever needed to test a plugin or new theme but didn't want to break your live site? We provide a test/staging site for all your experiements.

Frequently Asked Questions

Once you sign up for the care plan that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials if you did not provide them after our checkout process.

Once you send your login information for your WordPress site and hosting provider, we'll have your website fully integrated to our service within 24-48 hours. From there we run a full website audit to get your website optimised and ready to go.

The speed enhancements we impliment can take up to a week or more to perfect since we have to optimise everything for your unique theme and plugins. We want to be careful not to cause any downtime for your website as well. So we take our time and make sure this is done right instead of risking potentially compromising your website. And of course, we'll keep you updated with our work as it happens.

We ask you to provide your login details via a self-destructing link from onetimesecret.com. You can enter your details into their website and create the one time use link. Then either paste that link into the necessary location on our onboarding form or by replying to our welcome email after you signup.

We provide support via Email at [email protected] or our Support Ticket system. Access and details can be found in your account once logged in via the login button at the top right of the page.

Our WordPress Assistants will start to work on your query as soon as they can. Depending on the complexity of the task we generally complete simple tasks within 24 hours. We will give you guidance on time frames during our initial acceptance of the task.

All pricing is in US dollars unless otherwise named. For Australian customers a 10% GST is applied to you purchases.

There’s no set limit to the number of tasks we can do for you as long as they are covered by your monthly support plan. If your request is not covered by your plan, we can give you a quote to complete the work. We do however ask that while we have no limit you respect a fair use policy or we may ask you to upgrade to a higher tier plan.

Our general rule of thumb is if the task can't be completed within a 30min period it would be considered a major support request. These are reviewed on a case by case basis and can attract an extra fee if requested too often.

We accept PayPal and Credit Card payments via Stripe. Both of these occur offsite, and we do not retain any of your billing or credit card information on site. We transmit information securely and do our best to ensure that we treat your information fairly and securely.

We offer a full refund within the first 14 days of purchase of one of our plans. If you’re unsatisfied with your service for any reason during your first 14 days with us, we’ll give you back 100% of the money you gave us. We don’t offer pro-rated refunds after the first 14 days of service.

14 days money-back guarantee, does not include website redesign, development or custom integrations.

The minimum signup period is 3 months but you can cancel it at any time within the first 2 weeks and receive a full refund.

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