Plans and Pricing

Once you sign up for the care plan that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials if you did not provide them after our checkout process.

Once you send your login information for your WordPress site and hosting provider, we'll have your website fully integrated to our service within 24-48 hours. From there we run a full website audit to get your website optimised and ready to go.

The speed enhancements we impliment can take up to a week or more to perfect since we have to optimise everything for your unique theme and plugins. We want to be careful not to cause any downtime for your website as well. So we take our time and make sure this is done right instead of risking potentially compromising your website. And of course, we'll keep you updated with our work as it happens.

We ask you to provide your login details via a self-destructing link from onetimesecret.com. You can enter your details into their website and create the one time use link. Then either paste that link into the necessary location on our onboarding form or by replying to our welcome email after you signup.

We provide support via Email at [email protected] or our Support Ticket system. Access and details can be found in your account once logged in via the login button at the top right of the page.

Our WordPress Assistants will start to work on your query as soon as they can. Depending on the complexity of the task we generally complete simple tasks within 24 hours. We will give you guidance on time frames during our initial acceptance of the task.

All pricing is in US dollars unless otherwise named. For Australian customers a 10% GST is applied to you purchases.

There’s no set limit to the number of tasks we can do for you as long as they are covered by your monthly support plan. If your request is not covered by your plan, we can give you a quote to complete the work. We do however ask that while we have no limit you respect a fair use policy or we may ask you to upgrade to a higher tier plan.

Our general rule of thumb is if the task can't be completed within a 30min period it would be considered a major support request. These are reviewed on a case by case basis and can attract an extra fee if requested too often.

We accept PayPal and Credit Card payments via Stripe. Both of these occur offsite, and we do not retain any of your billing or credit card information on site. We transmit information securely and do our best to ensure that we treat your information fairly and securely.

We offer a full refund within the first 14 days of purchase of one of our plans. If you’re unsatisfied with your service for any reason during your first 14 days with us, we’ll give you back 100% of the money you gave us. We don’t offer pro-rated refunds after the first 14 days of service.

14 days money-back guarantee, does not include website redesign, development or custom integrations.

The minimum signup period is 3 months but you can cancel it at any time within the first 2 weeks and receive a full refund.